Although we strive together to provide you with good care, it may happen that you are not satisfied with something or have had an unpleasant experience. Please feel free to let us know. You can always be offered a conversation with the person involved—whether that is the doctor, a practice assistant, or a practice nurse.

We will first try to listen to you, provide explanations if needed, and work together to find an improvement or solution.
 
We hope this will usually be sufficient. However, if you are still not satisfied, you can complete a form (available at the reception) to formally express your concern. This form will be forwarded as soon as possible to our practice manager, who will contact you (by phone or in writing) to discuss the next steps. We aim to work with you to find a solution. You can also send an email to praktijkmanager@huisartsenbredero.nl
 
If you nevertheless wish to take further steps, you have the option to seek advice from an (independent) regional complaints officer via the Foundation for Complaints and Disputes in Primary Care The complaints officer will try, in consultation with you and the general practitioner, to reach a satisfactory solution.
If this mediation is not successful, you may—possibly with the support of the complaints officer—formulate the complaint in writing and submit it to our practice. This will be followed by a more extensive investigation by the complaints officer, of which both parties will be informed.
As a final step, the General Practice Disputes Committee (Geschillencommissie Huisartsenzorg) can consider complaints that have not been resolved through mediation by the complaints officer.